I've went back into the online portal and cancelled. I've reached out to customer service who told me that they remain in auto renewal and they can't help me. I then received packages for both charges and understood that the charges were for products on an auto renewal that I had cancelled back in February due to not having a good experience with the product. In reviewing my credit card statement, two new charges have been applied to my credit card in the amounts of $38.70 on 6/8/23 and $26.66 on 5/26/23 from "IM PRO MAKEUP NY". Product trial was ended in February 2023 after one trial of concealer, and two trials of different shades of foundation. Customer also describe the difficulty they experience when trying to reach the company's customer service department to cancel an order, request a refund, or resolve other matters. Consumers continue to complain about surprise charges from the company, including claims that they are enrolled in an auto replenish (subscription program) without their knowledge. Many consumers claim the lack of adequate customer support makes it very difficult and frustrating to attempt resolve their issues with Il Makiage.Īs of December 2022, complaints filed with BBB are still reporting persistent issues related to billing practices of Il Makiage. Consumers also say they frequently encounter technical problems with re-setting passwords and printing return labels. Consumer are reporting problems like confusion over billing practices, such as lack of clarity of the conversion charges of the trial offer as well as non disclosure of pre-authorization charges on credit cards. Consumers are telling BBB a host of issues they experience after participating in the company's trial offer called Try Before You Buy. 2019, BBB a marked a notable increase in consumer disputes against this firm. BBB files indicate a Pattern of Complaints regarding the billing policies, technical issues and customer service practices of Il Makiage.
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